I got a response from Chase today in regards to the letter I sent about my recent crappy experience with their company. Smacks of being a form letter… not one personal touch in it, and no signature, although the name at the bottom is Kelly Hanick, senior director of customer service, to whom I sent my original letter.
After reiterating that the fee can’t be reversed, the letter goes on to provide some helpful tips for avoiding future late payments, the first of which is “Please mail all payments at least five days prior to the due date on the statement.”
Um… how about submitting payment electronically eleven days before the due date on the statement? Wouldn’t that be kind of the same concept?
A Google search yielded some very similar complaints from people in the same boat as me.
Guess I’ll be looking for a new credit card provider…